Navient Student Loans: What to Know About the Servicer

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Navient is one of 11 federal student loan servicers charged with managing student loan billing and repayment-related questions on behalf of the Department of Education. If you have federally owned student loans, and Navient is your assigned servicer, you’ll need to work with them directly about your loan.

It also services various private student loan programs that are owned by different private lenders. If you have Navient student loans, it’s important to know what type of loan you have to find the right help.

(Note: The government is currently making changes to federal student loan servicing, and it’s uncertain whether Navient will remain in this role in the future — see this post for more information.)

Navient student loans: Highlights

  • Multiple federal repayment options: As a federal student loan servicer, Navient offers federal repayment options, like income-driven repayment (IDR), and traditional repayment options, like the graduated and extended repayment plans.
  • Rate Reduction Program: If you’re facing financial hardship, but can afford to pay a reduced monthly payment on your Navient private loans, the servicer offers the Rate Reduction Program that lowers your interest rate for six months. This rate reduction lowers the payment due each month — but bear in mind, it also means you’ll pay more on the total cost of the loan.
  • Autopay discount: Navient offers a 0.25% interest rate discount when you connect your bank account and enroll in autopay. However, if you have Navient student loans in forbearance or deferment, they’re ineligible for the benefit.
  • Cosigner release: Primary borrowers who have a cosigner for their Navient private loans can request a cosigner release. Only the primary borrower can initiate this request, and they must have made 12 consecutive, on-time payments (principal and interest) before applying. Proof of graduation or completion of study is required, and primary borrowers also need to meet income requirements and a credit check.
  • Highest student loan complaints: Navient was cited in the latest Consumer Finance Protection Bureau Ombudsman report as having the most federal and private student loan complaints filed against it. Between September 1, 2017 and August 31, 2019, Navient had a total of 4,591 federal student loan complaints and 3,079 private student loan complaints filed against it.

Navient student loans: Repayment options

On top of receiving your payments, the servicer is responsible for assisting with any repayment plan changes you request on your Navient student loans.

Federal student loans

As with other federal student loan servicers, Navient offers many traditional and income-driven repayment plans, based on your financial situation. The repayment plans available for federally owned Navient loans include:

Private student loans

Repayment plans on Navient private loans follow a standard repayment plan. A standard plan means your loan balance is evenly divided across a set period. You can expect the same monthly payment during your loan term, which is outlined in your promissory note.

Navient student loans: Deferment and forbearance

One of the protections that federal student loans offer is the ability to request deferment or forbearance, depending on your personal circumstances.

When deferring your Navient federal loans, your payments are postponed. You also don’t have to repay the interest that accrues on your subsidized loans during this period; however, you would be responsible for any interest that accrued on unsubsidized loans during this time.

Navient cites the following situations during which you might be eligible for deferment:

  • Cancer treatment
  • Economic hardship
  • Re-enrollment into school
  • Military service and post-active duty
  • Rehabilitation training program
  • Unemployment

Forbearance is another option that temporarily reduces or pauses your monthly payments. During this time, interest continues to accrue on your loans. If interest payments aren’t made, the interest that accrues during forbearance may be capitalized, which increases how much you’ll owe overall.

Deferment and forbearance options on private student loans will depend on your lender, your loan program and the terms outlined on your promissory note. However, if you’re having trouble repaying your Navient private loans, contact the servicer to learn what your options are. If you have a cosigned loan, you and your cosigner may need to provide financial documents that show your inability to pay.

Navient student loans: Customer service

If you have a question regarding your loan, finding the right Navient customer service team depends on your loan type.

Federal direct loans

  • Phone number: 800-722-1300; TDD: 877-713-3833
  • Hours of operation: Monday – Thursday 8 am – 9 pm, and Friday 8 am – 8 pm (Eastern time)
  • Fax number: 866-266-0178 (U.S.); 001-570-706-8563 (international)
  • Address for loan payments:
    Navient – U.S. Department of Education Loan Servicing
    P.O. Box 4450
    Portland, OR 97208-4450
  • Address for general correspondence:
    Navient – U.S. Department of Education Loan Servicing
    P.O. Box 9635
    Wilkes-Barre, PA 18773-9635

Federal Family Education Loans/Health Education Assistance Loans

  • Phone number: 888-272-5543 (U.S.); TDD: 877-713-3833
  • Hours of operation: Monday – Thursday 8 am – 9 pm, and Friday 8 am – 8 pm (Eastern time)
  • Fax number: 800-848-1949 (U.S.); 001-570-821-6585 (international)
  • Address for loan payments:
    Navient
    P.O. Box 9533
    Wilkes-Barre, PA 18773-9533
  • Address for cosigner loan payments:
    Navient
    P.O. Box 9555
    Wilkes-Barre, PA 18773-9555
  • Address for general correspondence and document submission:
    Navient
    P.O. Box 9500
    Wilkes-Barre, PA 18773-9500

Private student loans

  • Phone number: 888-272-5543 (U.S.); TDD: 877-713-3833
  • Hours of operation: Monday – Thursday 8 am – 9 pm, and Friday 8 am – 8 pm (Eastern time)
  • Fax number: 800-443-9723 (U.S.); 001-317-841-1713 (international)
  • Address for loan payments:
    Navient
    P.O. Box 9000
    Wilkes-Barre, PA 18773-9000
  • Address for cosigner loan payments:
    Navient
    P.O. Box 9988
    Wilkes-Barre, PA 18773-9988
  • Address for general correspondence:
    Navient
    P.O. Box 9640
    Wilkes-Barre, PA 18773-9640

Military service members with questions about their Navient student loans can find additional information about how to reach the servicer on Navient’s contact page.

When contacting any Navient student loan customer service department, make sure to include your account number to avoid additional delays.

Navient student loans: FAQ

Who is Navient?

Navient is a federal and private student loan servicer. It was created as an offshoot from Sallie Mae in 2014.

What are the other federal student loan servicers?

  • CornerStone
  • FedLoan Servicing (PHEAA)
  • Granite State – GSMR
  • Great Lakes Educational Loan Services, Inc.
  • HESC/Edfinancial
  • MOHELA
  • Nelnet
  • OSLA Servicing
  • ECSI
  • Default Resolution Group/Maximus Federal Services, Inc.

Can I have a cosigner on my Navient private student loans?

You may have a cosigner on your Navient private student loans. Navient services various private student loan programs which have different requirements regarding cosigned loans. It also offers cosigner release for eligible Navient private loans, if you meet certain requirements.

Does Navient offer military benefits?

Yes. Under the Servicemembers Civil Relief Act, military members receive benefits on their federal and private Navient loans. Some benefits include a 6% interest-rate cap and no fees on loans obtained before active duty service, active-duty payment deferment and more.

Is student loan forgiveness an option?

Navient federal loans might be eligible for loan forgiveness programs, like Public Service Loan Forgiveness. Private student loans have fewer forgiveness options, but Navient offers Total and Permanent Disability Discharge and death discharge for borrowers who meet certain qualifications. Each loan forgiveness program has its own eligibility requirements that borrowers must meet to be eligible for forgiveness.

How are payments applied if I’m past due on my bill?

The way a Navient payment is applied on a past-due bill depends on your loan type. For more information about how payments are applied, visit Navient’s About payments page.

Does Navient report payments to the credit bureaus?

Yes, Navient reports the status of your account to credit bureaus.

I don’t understand my Navient statement; where can I find help?

Depending on what type of loan you have, your Navient statement can look different. For a detailed guide, the servicer offers a visual statement overview for federal versus private loans.

Where can I find information on managing my account?

You can log into your Navient account to manage your account online. If you need additional support, see this account management guide on the Navient website. You can also contact Navient directly to speak to a representative about your student loans.

Can I pay my Navient student loan with a debit card?

Yes, you can make a Navient payment with a debit card over the phone or by mail. When calling, contact the appropriate Navient department (based on your loan type) and say “Make a payment,” then follow the prompts. If paying by mail, you can send a check from your debit account, making sure to include your Navient account number on the check.

Can I switch to Navient as my servicer?

The only way to switch to Navient as your servicer is through a Direct Loan Consolidation. Direct Loan Consolidation is only available if you have at least two federal student loans. During this process, you can choose Navient as your new servicer and simplify your loan repayment by combining multiple federal student loans into one loan.

Does Navient offer refinancing?

Yes, Navient offers NaviRefi that lets eligible borrowers refinance their federal and private student loans. However, NaviRefi is offered by invitation only to existing Navient customers who must meet additional criteria to qualify for its refinancing program.

How can I file a complaint against Navient?

To file a complaint against Navient about a federal student loan, you can start by submitting your complaint to the Department of Education using the Federal Student Aid Feedback Center. If you’re still having trouble resolving a dispute about your federal loan, the Federal Student Aid Ombudsman Group can be contacted as a last resort. Complaints against Navient for a private student loan can be directed to the Consumer Financial Protection Bureau.

What should I know about Navient’s settlement on the teacher forgiveness lawsuit?

Educators filed suit against Navient for negligence and failing to accurately explain Public Service Loan Forgiveness (PSLF) Program requirements. Teachers, who believed they were on track for loan forgiveness after 120 qualifying payments, learned that their payments didn’t qualify under the program’s rules. Navient has since proposed the following settlement:

  • Developing an independent organization to educate borrowers about PSLF
  • Streamlined PSLF information templates
  • Additional training and call monitoring of its customer service team
  • $15,000 to each of the 10 plaintiffs

Paul Sisolak contributed to this report.

Interested in refinancing student loans?

Here are the top 6 lenders of 2020!
LenderVariable APREligible Degrees 
1.99% – 5.64%1Undergrad
& Graduate

Visit Earnest

1.89% – 5.90%2Undergrad
& Graduate

Visit Laurel Road

2.25% – 6.09%3Undergrad
& Graduate

Visit SoFi

1.89% – 6.77%4Undergrad
& Graduate

Visit Splash

2.39% – 6.01%Undergrad
& Graduate

Visit Elfi

1.99% – 5.41%5Undergrad
& Graduate

Visit CommonBond

Check out the testimonials and our in-depth reviews!
1 Important Disclosures for Earnest.

Earnest Disclosures

To qualify, you must be a U.S. citizen or possess a 10-year (non-conditional) Permanent Resident Card, reside in a state Earnest lends in, and satisfy our minimum eligibility criteria. You may find more information on loan eligibility here: https://www.earnest.com/eligibility. Not all applicants will be approved for a loan, and not all applicants will qualify for the lowest rate. Approval and interest rate depend on the review of a complete application.

Earnest fixed rate loan rates range from 2.98% APR (with Auto Pay) to 5.79% APR (with Auto Pay). Variable rate loan rates range from 1.99% APR (with Auto Pay) to 5.64% APR (with Auto Pay). For variable rate loans, although the interest rate will vary after you are approved, the interest rate will never exceed 8.95% for loan terms 10 years or less. For loan terms of 10 years to 15 years, the interest rate will never exceed 9.95%. For loan terms over 15 years, the interest rate will never exceed 11.95% (the maximum rates for these loans). Earnest variable interest rate loans are based on a publicly available index, the one month London Interbank Offered Rate (LIBOR). Your rate will be calculated each month by adding a margin between 1.82% and 5.50% to the one month LIBOR. The rate will not increase more than once per month. Earnest rate ranges are current as of July 31, 2020, and are subject to change based on market conditions and borrower eligibility.

Auto Pay discount: If you make monthly principal and interest payments by an automatic, monthly deduction from a savings or checking account, your rate will be reduced by one quarter of one percent (0.25%) for so long as you continue to make automatic, electronic monthly payments. This benefit is suspended during periods of deferment and forbearance.

The information provided on this page is updated as of 7/31/2020. Earnest reserves the right to change, pause, or terminate product offerings at any time without notice. Earnest loans are originated by Earnest Operations LLC. California Finance Lender License 6054788. NMLS # 1204917. Earnest Operations LLC is located at 302 2nd Street, Suite 401N, San Francisco, CA 94107. Terms and Conditions apply. Visit https://www.earnest.com/terms-of-service, email us at [email protected], or call 888-601-2801 for more information on our student loan refinance product.

© 2020 Earnest LLC. All rights reserved. Earnest LLC and its subsidiaries, including Earnest Operations LLC, are not sponsored by or agencies of the United States of America.


2 Important Disclosures for Laurel Road.

Laurel Road Disclosures

All credit products are subject to credit approval.

Laurel Road began originating student loans in 2013 and has since helped thousands of professionals with undergraduate and postgraduate degrees consolidate and refinance more than $4 billion in federal and private school loans. Laurel Road also offers a suite of online graduate school loan products and personal loans that help simplify lending through customized technology and personalized service. In April 2019, Laurel Road was acquired by KeyBank, one of the nation’s largest bank-based financial services companies. Laurel Road is a brand of KeyBank National Association offering online lending products in all 50 U.S. states, Washington, D.C., and Puerto Rico. All loans are provided by KeyBank National Association, a nationally chartered bank. Member FDIC. For more information, visit www.laurelroad.com.

As used throughout these Terms & Conditions, the term “Lender” refers to KeyBank National Association and its affiliates, agents, guaranty insurers, investors, assigns, and successors in interest.

  1. Checking your rate with Laurel Road only requires a soft credit pull, which will not affect your credit score. To proceed with an application, a hard credit pull will be required, which may affect your credit score.
  2. Savings vary based on rate and term of your existing and refinanced loan(s). Refinancing to a longer term may lower your monthly payments, but may also increase the total interest paid over the life of the loan. Refinancing to a shorter term may increase your monthly payments, but may lower the total interest paid over the life of the loan. Review your loan documentation for total cost of your refinanced loan.
  3. After loan disbursement, if a borrower documents a qualifying economic hardship, we may agree in our discretion to allow for full or partial forbearance of payments for one or more 3-month time periods (not to exceed 12 months in the aggregate during the term of your loan), provided that we receive acceptable documentation (including updating documentation) of the nature and expected duration of the borrower’s economic hardship. During any period of forbearance interest will continue to accrue. At the end of the forbearance period, any unpaid accrued interest will be capitalized and be added to the remaining principle amount of the loan.
  4. Automatic Payment (“AutoPay”) Discount: if the borrower chooses to make monthly payments automatically from a bank account, the interest rate will decrease by 0.25% and will increase back if the borrower stops making (or we stop accepting) monthly payments automatically from the borrower’s bank account. The 0.25% AutoPay discount will not reduce the monthly payment; instead, the discount is applied to the principal to help pay the loan down faster.

Assumptions: Repayment examples above assume a loan amount of $10,000 with repayment beginning immediately following disbursement. Repayment examples do not include the 0.25% AutoPay Discount.

Annual Percentage Rate (“APR”): This term represents the actual cost of financing to the borrower over the life of the loan expressed as a yearly rate.

Interest Rate: A simple annual rate that is applied to an unpaid balance.

Variable Rates: The current index for variable rate loans is derived from the one-month London Interbank Offered Rate (“LIBOR”) and changes in the LIBOR index may cause your monthly payment to increase. Borrowers who take out a term of 5, 7, or 10 years will have a maximum interest rate of 9%, those who take out a 15 or 20-year variable loan will have a maximum interest rate of 10%.

KEYBANK NATIONAL ASSOCIATION RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE.

This information is current as of September 9, 2020. Information and rates are subject to change without notice.
 


3 Important Disclosures for SoFi.

SoFi Disclosures

  1. Student loan Refinance: Fixed rates from 2.99% APR to 6.09% APR (with AutoPay). Variable rates from 2.25% APR to 6.09% APR (with AutoPay). Interest rates on variable rate loans are capped at either 8.95% or 9.95% depending on term of loan. See APR examples and terms. Lowest variable rate of 2.25% APR assumes current 1 month LIBOR rate of 0.18% plus 2.32% margin minus 0.25% ACH discount. Not all borrowers receive the lowest rate. If approved for a loan, the fixed or variable interest rate offered will depend on your creditworthiness, and the term of the loan and other factors, and will be within the ranges of rates listed above. For the SoFi variable rate loan, the 1-month LIBOR index will adjust monthly and the loan payment will be re-amortized and may change monthly. APRs for variable rate loans may increase after origination if the LIBOR index increases. See eligibility details. The SoFi 0.25% AutoPay interest rate reduction requires you to agree to make monthly principal and interest payments by an automatic monthly deduction from a savings or checking account. The benefit will discontinue and be lost for periods in which you do not pay by automatic deduction from a savings or checking account. *To check the rates and terms you qualify for, SoFi conducts a soft credit inquiry. Unlike hard credit inquiries, soft credit inquiries (or soft credit pulls) do not impact your credit score. Soft credit inquiries allow SoFi to show you what rates and terms SoFi can offer you up front. After seeing your rates, if you choose a product and continue your application, we will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit inquiry. Hard credit inquiries (or hard credit pulls) are required for SoFi to be able to issue you a loan. In addition to requiring your explicit permission, these credit pulls may impact your credit score. Terms and Conditions Apply. SOFI RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS AND BENEFITS AT ANY TIME WITHOUT NOTICE. 

4 Important Disclosures for Splash Financial.

Splash Financial Disclosures

Terms and Conditions apply. Splash reserves the right to modify or discontinue products and benefits at any time without notice. Rates and terms are also subject to change at any time without notice. Offers are subject to credit approval. To qualify, a borrower must be a U.S. citizen or permanent resident in an eligible state and meet applicable underwriting requirements. Not all borrowers receive the lowest rate. Lowest rates are reserved for the highest qualified borrowers. If approved, your actual rate will be within a range of rates and will depend on a variety of factors, including term of loan, a responsible financial history, income and other factors. Refinancing or consolidating private and federal student loans may not be the right decision for everyone. Federal loans carry special benefits not available for loans made through Splash Financial, for example, public service loan forgiveness and economic hardship programs, fee waivers and rebates on the principal, which may not be accessible to you after you refinance. The rates displayed may include a 0.25% autopay discount.

The information you provide to us is an inquiry to determine whether we or our lenders can make a loan offer that meets your needs. If we or any of our lending partners has an available loan offer for you, you will be invited to submit a loan application to the lender for its review. We do not guarantee that you will receive any loan offers or that your loan application will be approved. Offers are subject to credit approval and are available only to U.S. citizens or permanent residents who meet applicable underwriting requirements. Not all borrowers will receive the lowest rates, which are available to the most qualified borrowers. Participating lenders, rates and terms are subject to change at any time without notice.

To check the rates and terms you qualify for, Splash Financial conducts a soft credit pull that will not affect your credit score. However, if you choose a product and continue your application, the lender will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and may affect your credit.

Splash Financial and our lending partners reserve the right to modify or discontinue products and benefits at any time without notice. To qualify, a borrower must be a U.S. citizen and meet our lending partner’s underwriting requirements. Lowest rates are reserved for the highest qualified borrowers. This information is current as of September 10, 2020.


5 Important Disclosures for CommonBond.

CommonBond Disclosures

Offered terms are subject to change and state law restriction. Loans are offered by CommonBond Lending, LLC (NMLS # 1175900), NMLS Consumer Access. If you are approved for a loan, the interest rate offered will depend on your credit profile, your application, the loan term selected and will be within the ranges of rates shown. ‍All Annual Percentage Rates (APRs) displayed assume borrowers enroll in auto pay and account for the 0.25% reduction in interest rate. All variable rates are based on a 1-month LIBOR assumption of 0.16% effective August 10, 2020.

Our team at Student Loan Hero works hard to find and recommend products and services that we believe are of high quality. We sometimes earn a sales commission or advertising fee when recommending various products and services to you. Similar to when you are being sold any product or service, be sure to read the fine print to help you understand what you are buying. Be sure to consult with a licensed professional if you have any concerns. Student Loan Hero is not a lender or investment advisor. We are not involved in the loan approval or investment process, nor do we make credit or investment related decisions. The rates and terms listed on our website are estimates and are subject to change at any time.